Play-Fi Device Update Failed

A Play-Fi device update can fail because the Wi-Fi connection between the Play-Fi device, Play-Fi app, and router was interrupted, either because of heavy network traffic, an obscured signal, or wireless interference. If the update fails repeatedly (the “Try Again” option doesn’t work after 5 or more attempts), try:

  1. Closing out the Play-Fi app completely (or restart the phone/tablet), and then reopening it to try again.
  2. Moving your Play-Fi product and device near your Wi-Fi router, and try the update again.

If this does not help, you will need to perform a Manual Update. Contact customer support for assistance.