Knowledge Base

Troubleshooting your Play-Fi System

• Connectivity issues and recommended solutions
• Incompatible Network Set-Ups
• Recommended Routers and Network Specifications
• How to do a Manual Play-Fi Product Update
• No Play-Fi Devices Detected
• Play-Fi Device not Discovered After Set-Up
• Play-Fi Device Update Failed
• Play-Fi Devices Lost
• Play-Fi App stops suddenly while playing
• Why can’t the app find my music?
• Background Information on Common Wi-Fi Problems
• Service Announcements - Missing Sources in the iOS app

Features and General Questions

• How many Play-Fi products can I have on my network?
• Supported Audio Formats and File Quality
• Adding speakers and creating speaker groups
• Stereo pair set up
• Multi-zone Streaming
• Critical Listening Mode
• Stream a “Line-In” audio input
• Can I stream video and hear the audio on my Play-Fi product?
• Will Play-Fi work with Wi-Fi range extenders and repeaters?

Set Up

• How do I set up my Play-Fi System?
• Putting the speakers into Set-Up mode
• Set-Up using a Web Browser
• Advanced: Optimizing your router configuration for Play-Fi ahead of time

Surround Sound

• Set-Up Play-Fi Surround
• Removing Play-Fi Surround Configuration
• Editing Play-Fi Surround Configuration
• Products that Support Play-Fi Surround
• Improving Play-Fi Surround Performance
• Troubleshooting Play-Fi Surround

Play-Fi Apps

• Does it matter which Play-Fi App I use?
• Is there a difference between the iOS app and the Android app?
• How do playlists work? Can I use playlists from other apps, like iTunes?

Play-Fi for Windows PCs

• How do I download the Windows App?
• What is the difference between Play-Fi and Play-Fi HD?
• How do I upgrade to Play-Fi HD?
• Required Network Settings to use Play-Fi on your PC

Using DLNA

• Recommended Media Server Software
• Supported Media Servers
• Why is music from the server displayed in alphabetical order?

Using Spotify Connect

• How do I use Spotify Connect?
• Can I stream Spotify in multiple rooms?
• I can’t find my speakers in Spotify Connect

Using AirPlay

• Do all Play-Fi products support AirPlay streaming?
• How do I use AirPlay with a Play-Fi Product?

Customer Support Resources

• Anthem Customer Support
• Arcam Customer Support
• Definitive Technology Customer Support
• Klipsch Customer Support
• MartinLogan Customer Support
• Paradigm Customer Support
• Phorus Customer Support
• Polk Audio Customer Support
• Wren Sound Customer Support
• DTS Play-Fi Technical Support