Knowledge Base

Announcements

• BBC Radio stations update
• Internet Radio (vTuner) leaving the app

Troubleshooting your Play-Fi System

• Connectivity issues and recommended solutions
• Incompatible Network Set-Ups
• Recommended Routers and Network Specifications
• How to do a Manual Play-Fi Product Update
• No Play-Fi Devices Detected
• Play-Fi Device Not Discovered After Set-Up
• Play-Fi Device Update Failed
• Play-Fi Devices Lost
• Play-Fi App stops suddenly while playing
• Why can’t the app find my music?
• Playback stops after a few minutes (Battery Optimization)
• Background Information on Common Wi-Fi Problems
• Is Apple Music Content Supported?

Features and General Questions

• How many Play-Fi products can I have on my network?
• Supported Audio Formats and File Quality
• Adding speakers and creating speaker groups
• Stereo pair set up
• Stream different content in different rooms (Multi-zone Streaming)
• Stream Hi-Res Audio (Critical Listening Mode)
• Stream from an audio input
• Can I play a video and hear the audio on my Play-Fi product?
• Will Play-Fi work with Wi-Fi range extenders and repeaters?
• Stream directly from the Play-Fi Product (Transfer)
• Gapless Playback

Set Up

• How do I set up my Play-Fi System?
• Putting the speakers into Set-Up mode
• Advanced: Optimizing your router configuration for Play-Fi ahead of time
• Setting Up Dish Hoppers / Joeys for DTS Play-Fi

Surround Sound

• Set-Up Play-Fi Surround
• Removing Play-Fi Surround Configuration
• Editing Play-Fi Surround Configuration
• Products that Support Play-Fi Surround
• Improving Play-Fi Surround Performance
• What TVs support Surround Sound / Play-Fi Home Theater?

Scenes, Recents, and Presets

• What are Scenes, Recents, and Presets?
• How do I save a scene or preset?
• How do I recall a Scene or Preset?
• How do I edit a saved Scene or Preset?
• What can I save using Scenes and Presets?
• Can I stream a Preset to another speaker or group?

Play-Fi Apps

• Does it matter which Play-Fi App I use?
• Is there a difference between the iOS app and the Android app?
• How do playlists work? Can I use playlists from other apps, like iTunes?

Play-Fi for Windows PCs

• How do I download the Windows App?
• What is the difference between Play-Fi and Play-Fi HD?
• How do I upgrade to Play-Fi HD?
• Required Network Settings to use Play-Fi on your PC
• I did not receive my purchased license key

Using AirPlay

• Do all Play-Fi products support AirPlay streaming?
• How do I use AirPlay with a Play-Fi Product?

Using Amazon Alexa

• In what ways does Play-Fi support Alexa?
• How do I set up Alexa on my Play-Fi System?
• How do I change the language or sign out of Amazon on my Play-Fi System?
• What music is supported using Alexa?
• What Voice Commands can I use with a Play-Fi product that Works with Alexa?
• Can I stream an Alexa music service to another Play-Fi speaker or group?
• Can I use my voice to start a stream or group on a Play-Fi device that doesn’t have Alexa built in?
• Can I use my voice to control a stream started from Play-Fi, Spotify Connect, or AirPlay?
• Known Issues when using Alexa (which we’re working on)

Using DLNA

• Recommended Media Server Software
• Supported Media Servers
• Why is music from the server displayed in alphabetical order?

Using Spotify Connect

• How do I use Spotify Connect?
• Can I stream Spotify in multiple rooms?
• I can’t find my speakers in Spotify Connect

Customer Support Resources

• Customer Support Resources