Play-Fi Devices Lost

If you see this message, it could mean one or more things:

Start by confirming that your router is connecting to other networked devices (like your phone or laptop) and that Wi-Fi is working in your house.  Next, double check that you and your phone (the source of the music) are still in normal Wi-Fi range, and that the speaker is in range, too. Check the speakers for power, and to see the state of the Wi-Fi light.

If everything looks OK, and you’re not sure why you might be having issues, take a look at our Connectivity Issues guide to help walk you through optimizing your network performance.  

You can also contact Customer Support anytime for assistance.