Play-Fi Device Not Discovered After Set-Up

The final step during Play-Fi Set-Up is for the app to search for and find the new products connected to the Wi-Fi network.  If it is unable to find the product at this step, try these items in order until the issue is resolved:  

  1. Double check that your phone or tablet is connected to the same network you used to set up the Play-Fi product.
  2. Close the app, and restart it, and see if it automatically discovers the product.  
  3. Exit the app, and put the product back into Set-Up mode by performing a Factory Reset. Refer to your product's manual to learn how to do this.
  4. Try performing setup again using the option to show the password so that you can verify the entry. 
  5. If this does not work, take a look into the incompatible networks article, and also take look at our recommended routers article.