No Play-Fi Devices Detected

If you can’t see or access your speakers within the Play-Fi app during normal use, try the following steps (skip to the next paragraph if you are setting up a Play-Fi product).

  1. Turn the Wi-Fi setting off and then back on.  If that doesn't work try #2.
  2. Power the Play-Fi produc(s) off and then back on.  If that doesn't work try #3.
  3. Reboot your router.

If you still can’t see or access your speakers within the Play-Fi app, or your setting up a Play-Fi product, check the status of the Wi-Fi light.  Based on what that light is doing, there are several ways to get the speaker up and running again.  If using a Windows PC to stream, see here for some additional steps you can take if these suggestions don’t help.

Wi-Fi Light Solid
This indicates the Play-Fi product has the network setup information, and is connected to the network. If the product isn’t found in the app, try the following:

  1. Try closing the Play-Fi app and reopening it, or restarting your phone, tablet, PC.
  2. Double-check that your phone, tablet or PC is connected to the same network as the speaker, so they can see each other.
  3. Exit the app, put the Speaker back into Set-Up mode, and set it up again using the Browser Setup Method.
  4. Be sure that you have broadcast forwarding and media sharing enabled on your router / access point (If you aren’t sure how to do this, contact customer support for help).
  5. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.
  6. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Blinking
This indicates the Play-Fi product has the network setup information, and is attempting to connect but failing. To correct this, try the following:

  1. Move the Play-Fi product closer to the router / access point.
  2. Exit the app, put the Speaker back into Set-Up mode, and set it up again using the Browser Setup Method.
  3. Be sure you are not trying to use an Office or Corporate guest network.
  4. Verify that your network is not set to deny unauthorized MAC IDs, or that it has a frequent lease refresh (if you’re not sure what these are, then you can contact customer support).
  5. Be sure the router is not set to Wi-Fi channels outside of your region (if you’re not sure what these are, then you can contact customer support).
  6. Try a Manual Update.
  7. Check our Incompatible Router List to see if your model (or similar model) is on the list and what the recommended solution is.
  8. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Pulsing
This indicates the Play-Fi product has returned to Set-Up mode, and will need to be set up again. Before running Set-Up again:

  1. Double-check the password you entered was correct.
  2. Power cycle the Play-Fi product (turn it off and then on again).
  3. Move the Play-Fi product closer to the router / access point.

Run Set-Up again using the Browser Setup Method. If the Play-Fi product is still in Set-Up mode:

  1. Be sure you are not trying to use an Office or Corporate guest network.
  2. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.
  3. Contact customer support if none of these steps fix the issue.

Wi-Fi Light Off
This indicates the Play-Fi product is no longer attempting to use Wi-Fi. If your Play-Fi product is in this state, try the following:

  1. Check that the Play-Fi product is not connected via Ethernet (The Wi-Fi light is always off if Ethernet is used).
  2. Power cycle the Play-Fi product (turn it off and then on again).
  3. Try a Manual Update.
  4. Contact Customer Support.

If the Play-Fi product is connected via Ethernet instead of Wi-Fi, you will not be able to use the Wi-Fi light to diagnose the problem.  In this instance, try each of the following:

  1. Try closing the Play-Fi app and reopening it, or restarting your phone, tablet, or PC and then reopening the app.
  2. Double-check that your phone/tablet/PC is connected to the same network as the speaker. 
  3. Be sure you are not trying to use an Office or Corporate guest network.
  4. If it’s your personal network, be sure that you have broadcast forwarding and media sharing enabled on your router / access point (if you’re not sure what these are, contact customer support).
  5. Check our Incompatible Router List to see if your model (or similar model) is present and if there is a solution.
  6. If using a Windows PC to stream, check the steps in the next section.
  7. Contact customer support if none of these steps fix the issue.

If you lose speakers while using the Play-Fi app for Windows PC, try solving the issue based on the status of the Play-Fi product Wi-Fi light.  If that dos not help, try the following: 

  1. Change your network type from “Public” to “Home” or “Work”.
  2. Enable Network Sharing.
  3. Right click the Play-Fi app shortcut, and elect to run it in Administrator mode.
  4. Ensure DTS Play-Fi is allowed in your Firewall.
  5. Disable any antivirus or security software blocks against DTS Play-Fi.